Returns & Exchanges
At Swiss Arabian, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, we offer a 14-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and reason for return to receive a Return Authorization.
Secure Your Package
Carefully pack the fragrance bottles in their original luxury boxes and outer shipping carton to ensure they are protected from damage during transit.
Ship to Our Warehouse
Affix the provided return label to your package and drop it off at any authorized courier location; please keep your tracking receipt for verification.
Quality Inspection & Refund
Once our specialists confirm the item is in its original, saleable condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing